Statewide Transportation Operations Technology Support and Services

The Virginia Department of Transportation (VDOT) relies on technology to manage the real-time operations for moving people and good throughout the state. Open Roads developed the statewide data exchange network and several of the core software products in VDOT’s mission-critical suite of statewide systems.

Open Roads was selected by VDOT as the sole provider for the Statewide Maintenance of two of their four mission-critical systems plus a variety of diverse systems deployed statewide. Services include:

Open Roads takes a comprehensive approach to user and system support for enhancements, issue management, on-call support, documentation, training, reporting, and maintenance planning activities.

Enhancements

Open Roads’ excels in Software Engineering Best Practices, demonstrated by their untarnished record for on-time, within budget performance. The team is empowered within an entrepreneur environment to take an active part in providing stellar products and services.

Enterprise System for Issue Management

The “Open Roads Support” system is a web-based application that is effective in tracking, managing, and monitoring issues from beginning to end. The tool is customized for each user – issues are entered and the status of its resolution can be viewed by the end user.

Documentation

Complete and accurate documentation is essential. Electronic and notebooks are organized in the same fashion.

On-call Support

Open Roads has been providing 24 x 7 x 365 on-call support for a diverse set of systems for ten years with an excellent record of responding within 15 minutes of a call.

User and System Administrative Training

Unique to Open Roads is the simulated environment used for training, which supports full featured training outside of the production environment

Services Provided:

• System Maintenance and Production Support
• 24 x 7 x 365 On-Call Support
• System Hosting
• On-site System Administration
• Security Audits
• Configuration Change Board Support
• Quick Reaction Tasking
• System Enhancements and New Initiatives

Key Features:

• Condition Reporting System
• Data Exchange Standards
• Data Fusion
• Web-based Solution
• GIS Analysis and Design
• Traffic Operations Management