Supporting real-time traffic operations is a primary focus of our business. We are experienced in designing and building Transportation Operations Centers, developing and deploying software to support traffic management and traveler information, and providing TOC system engineering support and operator staffing.
We have experience designing and building traffic operations centers.
The Open Roads staff assists clients in all phases of ITS Systems Engineering including; System migration planning; Regional architecture development; System migration;and ITS field device assessment. With an understanding of the range of challenges that clients face, we uniquely provide a balanced view of the application of ITS and associated technologies.
Open Roads provides a stellar, full-featured Advanced Transportation Management System (ATMS), OpenTMS Enterprise. This system has been successfully deployed in less than two months along with bringing Transportation Management Centers from partial to 100% operations. Activities include:
- Specifying, and procuring the required hardware
- Delivery and configuration of the ATMS software including the GIS maps
- Delivery of a full set of documentation
- Testing the integration with existing and new field devices
- Interviewing and hiring contract staff to operate the center
- Extensive training course for the operations and system administration staff
- Setting up the client Configuration Control Board and system maintenance policies and procedures
Open Roads provides proactive operations and maintenance support. Per operations, we conduct operator system training, provide operator interview sessions to get first-hand user feedback, and provide technical support for after-action reports and routine performance measure reporting. Per maintenance, our support includes a 24 x 7 x 365 Help Desk or, if desired, on-site system administration support.
We have a proven formal Configuration Management process to manage system upgrades and the addition of customized functionality. We provide tools for equipment inventory, work order management, preventive maintenance scheduling, and associated reporting. Our products monitor system and network/connectivity health status, and field device health status with the ability to alert the appropriate personnel of impending or existing problems via email or pager. Read More about our Support »
Open Roads can help staff your operations center.
